From workforce research and knowledge retention strategies to the evolving world of AI governance, our blog brings you practical thinking from the Ander team. Explore insights from ESiQ, our workforce intelligence solution, and Trivie, our gamified learning platform, along with the data and stories driving people development and proving business impact.
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“That’s Just How This Industry Works”: The Most Expensive Myth in Automotive Retail
Every industry has its sacred excuses. In automotive retail, the biggest one sounds like this:…
Obsessed with CSI, Blind to What Drives It: Why customer satisfaction starts with employees, not surveys
Ask any dealer principal about their numbers and they’ll rattle them off: gross profit per…
The $20 Billion Employee Turnover Crisis in Automotive Retail Nobody Wants to Solve
In this article, you’ll learn:
– Why employee turnover is the biggest hidden cost in automotive…
The Employee-Customer-Profit Connection in Automotive Retail
Dealerships don’t have a CSI problem. They have an employee problem, and the numbers prove…
Building a Better Dealership: Creating a Customer-Centric Culture
In automotive retail, the old mindset of “that’s the way it’s always been” is starting…
Keeping Your Best Service Advisors from Walking Out the Door – A Strategic Approach to Retention
What keeps a Service Manager up at night? Watching the best Service Advisors walk out…