The Leadership Skills Dealership Managers Were Never Taught
Why most managers are promoted without being taught the leadership skills required to retain and develop employees.
The Leadership Skills Dealership Managers Were Never Taught Read More »
employee experience
Why Your Employees Stopped Telling You the Truth. And how that silence damages performance.
Your employees know things you need to hear. What’s frustrating customers. Which processes are broken. Why their colleagues are quietly interviewing elsewhere.
The Brand Problem OEMs Don’t See and Dealers Pay For
Every program OEMs launch depends on people who may not be there in six months.
Training investments. Brand standards implementation. EV transition preparation. Customer experience initiatives. All of it flows through dealership employees: a workforce turning over at 42% annually, with sales consultants hitting 66% and BDC representatives exceeding 100%.¹
The Brand Problem OEMs Don’t See and Dealers Pay For Read More »
Why Your Dealership’s Retention Problem Is a Leadership Problem
When we analyze what drives employee engagement and retention, the same theme emerges repeatedly: management matters more than almost anything else.
Why Your Dealership’s Retention Problem Is a Leadership Problem Read More »
The New Employer-Employee Contract in Dealerships: Flexibility With Accountability
Why work-life balance in dealerships is no longer a perk, but part of a new employer-employee contract built on flexibility and accountability.
The New Employer-Employee Contract in Dealerships: Flexibility With Accountability Read More »
Why Growth in Dealerships Must Mean More Than Promotion
Here’s a number that should change how you think about retention: employees who see strong career growth opportunities are twice as likely to recommend their workplace.¹
Why Growth in Dealerships Must Mean More Than Promotion Read More »
Why Paying More Isn’t Solving Dealership Turnover
Sales consultant turnover jumped to 66% in 2024, up 12 percentage points from the previous year.¹ In non-luxury dealerships, that number hit 73%. In the Southwest, 86%.¹
Why Paying More Isn’t Solving Dealership Turnover Read More »
The Automotive Technician Shortage Is Threatening Fixed Ops Profitability and Why Employee Retention Is the Only Solution
Fixed operations is where dealerships actually make money. Service and parts generate consistent profit regardless of whether the new car market is booming or struggling. When variable ops gets squeezed, fixed ops keeps the lights on.
When “You’re Family” Isn’t Just a Slogan: What Real Dealership Culture Looks Like
Tim Bergstrom knows all 2,500 of his employees by name.¹
That’s not a marketing claim or an exaggeration. It’s an operational commitment that illustrates everything about how Bergstrom Automotive approaches employee experience.
When “You’re Family” Isn’t Just a Slogan: What Real Dealership Culture Looks Like Read More »
Why Training Programs Don’t Create Culture in Dealerships
Consider what sustained investment in employee development actually looks like. Holman Enterprises offers nearly 8,000 courses through Holman University.¹ They’ve been certified as a Great Place to Work since 2018 and have made Achievers’ list of 50 Most Engaged Workplaces five times.¹ That level of commitment, maintained over years, has produced measurable results.
Why Training Programs Don’t Create Culture in Dealerships Read More »