Consider what sustained investment in employee development actually looks like. Holman Enterprises offers nearly 8,000 courses through Holman University.¹ They’ve been certified as a Great Place to Work since 2018 and have made Achievers’ list of 50 Most Engaged Workplaces five times.¹ That level of commitment, maintained over years, has produced measurable results.
Why Training Programs Don’t Create Culture in Dealerships Read More »
When Roger Penske says “Human Capital is the most important asset on your balance sheet,” he’s not delivering a feel-good talking point.¹ He’s stating a business philosophy that has made Penske Automotive Group an outlier in an industry defined by workforce instability.
What Penske Gets Right About Employees – and Why It Shows Up in Results Read More »
Every industry has its sacred excuses. In automotive retail, the biggest one sounds like this: “High turnover? That’s just how this industry works.”
It gets said with a shrug. Sometimes a knowing smile. As if accepting 42% annual turnover is a mark of wisdom rather than a failure of imagination.
“That’s Just How This Industry Works”: The Most Expensive Myth in Automotive Retail Read More »
Ask any dealer principal about their numbers and they’ll rattle them off: gross profit per unit, service throughput, hours per RO, closing ratios, inventory turn. These metrics get reviewed daily, sometimes hourly. Compensation is tied to them. Careers rise and fall on them.
In this article, you’ll learn:
– Why employee turnover is the biggest hidden cost in automotive retail
– How it directly impacts CSI, profitability, and growth
– How leading dealerships are proving this problem is solvable, not inevitable
The $20 Billion Employee Turnover Crisis in Automotive Retail Nobody Wants to Solve Read More »
Dealerships don’t have a CSI problem. They have an employee problem, and the numbers prove it. Automotive retail loses an estimated $20 billion every year1 to employee turnover. Not because the problem is unsolvable, but because it’s been normalized.
The Employee-Customer-Profit Connection in Automotive Retail Read More »
In automotive retail, the old mindset of “that’s the way it’s always been” is starting to crack.
We’ve stuck with old-school practices for decades—but emerging tech has forced us to change the way we do business.
Building a Better Dealership: Creating a Customer-Centric Culture Read More »
